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Chatbots vs. Humans: Redefining Customer Service in the Digital Age - Mandisa Makubalo and Rene Zuleta

In this episode, our guests Mandisa Makubalo and Rene Zuleta shared valuable insights on the evolving role of AI-driven chatbots alongside the irreplaceable human touch in customer service. Learn how businesses can strike the perfect balance to enhance customer experiences.

A must-listen for professionals, entrepreneurs, CX experts, and business leaders looking to stay ahead in the digital age.


Tune in for valuable insights to help reshape how you review AI in your organization or systems!

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