{"id":3530,"date":"2022-06-17T10:42:15","date_gmt":"2022-06-17T10:42:15","guid":{"rendered":"https:\/\/anhourwithamanager.com\/podcast\/?post_type=ova_audio&#038;p=3530"},"modified":"2025-02-26T14:39:58","modified_gmt":"2025-02-26T14:39:58","slug":"customers-are-not-always-right-but-they-should-also-be-treated-with-respect-carolyne-gathuru","status":"publish","type":"ova_audio","link":"https:\/\/anhourwithamanager.com\/podcast\/audio\/customers-are-not-always-right-but-they-should-also-be-treated-with-respect-carolyne-gathuru\/","title":{"rendered":"Customers are not always right but they should also be treated with respect &#8211; CAROLYNE GATHURU"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3530\" class=\"elementor elementor-3530\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e9be4 e-flex e-con-boxed e-con e-parent\" data-id=\"d5e9be4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e75dc8a elementor-widget elementor-widget-heading\" data-id=\"e75dc8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customers are not always right but they should also be treated with respect - CAROLYNE GATHURU<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea8e4b8 elementor-widget elementor-widget-text-editor\" data-id=\"ea8e4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"xgmjVLxjqfcXK5BV_XyN\" style=\"text-align: center;\"><span style=\"color: #000000;\">In this episode, our guest Carolyne Gathuru from Kenya mentions that to achieve success, we have to learn to turn negatives into positives, enhance customer satisfaction, and foster loyalty. This episode contains information to help you handle customer complaints and turn them into opportunities for growth within your organization.<\/span><\/div><div class=\"xgmjVLxjqfcXK5BV_XyN\" style=\"text-align: center;\"><p class=\"e-9640-text encore-text-body-medium encore-internal-color-text-subdued umouqjSkMUbvF4I_Xz6r\" data-encore-id=\"text\"><span style=\"color: #000000;\">&#8220;Customers are not always right but they should also be treated with respect&#8221; Carolyne<\/span><\/p><\/div><div class=\"xgmjVLxjqfcXK5BV_XyN\" style=\"text-align: center;\"><p class=\"e-9640-text encore-text-body-medium encore-internal-color-text-subdued umouqjSkMUbvF4I_Xz6r\" data-encore-id=\"text\"><span style=\"color: #000000;\">Tune in to learn the global steps to achieve success.<\/span><\/p><\/div><div class=\"xgmjVLxjqfcXK5BV_XyN\"><p class=\"e-9640-text encore-text-body-medium encore-internal-color-text-subdued umouqjSkMUbvF4I_Xz6r\" style=\"text-align: center;\" data-encore-id=\"text\"><span style=\"color: #000000;\">We recently launched a new magazine covering information on AI and the workplace, check it out\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-430b0a6 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"430b0a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/open.spotify.com\/episode\/66eshHWliheex4mLzqtWlU?si=f1f8b655d45d4863&#038;nd=1&#038;dlsi=ed383184963f4792\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-spotify\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.1 8 0 119.1 0 256s111.1 248 248 248 248-111.1 248-248S384.9 8 248 8zm100.7 364.9c-4.2 0-6.8-1.3-10.7-3.6-62.4-37.6-135-39.2-206.7-24.5-3.9 1-9 2.6-11.9 2.6-9.7 0-15.8-7.7-15.8-15.8 0-10.3 6.1-15.2 13.6-16.8 81.9-18.1 165.6-16.5 237 26.2 6.1 3.9 9.7 7.4 9.7 16.5s-7.1 15.4-15.2 15.4zm26.9-65.6c-5.2 0-8.7-2.3-12.3-4.2-62.5-37-155.7-51.9-238.6-29.4-4.8 1.3-7.4 2.6-11.9 2.6-10.7 0-19.4-8.7-19.4-19.4s5.2-17.8 15.5-20.7c27.8-7.8 56.2-13.6 97.8-13.6 64.9 0 127.6 16.1 177 45.5 8.1 4.8 11.3 11 11.3 19.7-.1 10.8-8.5 19.5-19.4 19.5zm31-76.2c-5.2 0-8.4-1.3-12.9-3.9-71.2-42.5-198.5-52.7-280.9-29.7-3.6 1-8.1 2.6-12.9 2.6-13.2 0-23.3-10.3-23.3-23.6 0-13.6 8.4-21.3 17.4-23.9 35.2-10.3 74.6-15.2 117.5-15.2 73 0 149.5 15.2 205.4 47.8 7.8 4.5 12.9 10.7 12.9 22.6 0 13.6-11 23.3-23.2 23.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Spotify<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/ahwam-podcast\/id1702639060?i=1000676531396\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-apple\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M318.7 268.7c-.2-36.7 16.4-64.4 50-84.8-18.8-26.9-47.2-41.7-84.7-44.6-35.5-2.8-74.3 20.7-88.5 20.7-15 0-49.4-19.7-76.4-19.7C63.3 141.2 4 184.8 4 273.5q0 39.3 14.4 81.2c12.8 36.7 59 126.7 107.2 125.2 25.2-.6 43-17.9 75.8-17.9 31.8 0 48.3 17.9 76.4 17.9 48.6-.7 90.4-82.5 102.6-119.3-65.2-30.7-61.7-90-61.7-91.9zm-56.6-164.2c27.3-32.4 24.8-61.9 24-72.5-24.1 1.4-52 16.4-67.9 34.9-17.5 19.8-27.8 44.3-25.6 71.9 26.1 2 49.9-11.4 69.5-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Apple Podcast<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/audiomack.com\/ahwam\/song\/customers-are-not-always-right-but-they-should-also-be-treated-with-respect-carolyne-gathuru\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Audiomack<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/youtu.be\/NDKKXuA6C2o?si=hdKBJDaPt4Jx4HpQ\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-youtube\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M549.655 124.083c-6.281-23.65-24.787-42.276-48.284-48.597C458.781 64 288 64 288 64S117.22 64 74.629 75.486c-23.497 6.322-42.003 24.947-48.284 48.597-11.412 42.867-11.412 132.305-11.412 132.305s0 89.438 11.412 132.305c6.281 23.65 24.787 41.5 48.284 47.821C117.22 448 288 448 288 448s170.78 0 213.371-11.486c23.497-6.321 42.003-24.171 48.284-47.821 11.412-42.867 11.412-132.305 11.412-132.305s0-89.438-11.412-132.305zm-317.51 213.508V175.185l142.739 81.205-142.739 81.201z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Youtube<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customers are not always right but they should also be treated with respect &#8211; CAROLYNE GATHURU In this episode, our guest Carolyne Gathuru from Kenya mentions that to achieve success, we have to learn to turn negatives into positives, enhance customer satisfaction, and foster loyalty. This episode contains information to help you handle customer complaints [&hellip;]<\/p>\n","protected":false},"featured_media":5061,"comment_status":"open","ping_status":"closed","template":"","category_audio":[42],"season_audio":[50],"tag_audio":[37,40],"class_list":["post-3530","ova_audio","type-ova_audio","status-publish","has-post-thumbnail","hentry","category_audio-multiple-media","season_audio-season-1","tag_audio-learning","tag_audio-marketing"],"_links":{"self":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio\/3530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio"}],"about":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/types\/ova_audio"}],"replies":[{"embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/comments?post=3530"}],"version-history":[{"count":5,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio\/3530\/revisions"}],"predecessor-version":[{"id":5213,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio\/3530\/revisions\/5213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/media\/5061"}],"wp:attachment":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/media?parent=3530"}],"wp:term":[{"taxonomy":"category_audio","embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/category_audio?post=3530"},{"taxonomy":"season_audio","embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/season_audio?post=3530"},{"taxonomy":"tag_audio","embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/tag_audio?post=3530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}