{"id":3539,"date":"2022-06-20T03:49:15","date_gmt":"2022-06-20T03:49:15","guid":{"rendered":"https:\/\/anhourwithamanager.com\/podcast\/?post_type=ova_audio&#038;p=3539"},"modified":"2025-02-26T14:16:32","modified_gmt":"2025-02-26T14:16:32","slug":"chatbots-vs-humans-redefining-customer-service-in-the-digital-age","status":"publish","type":"ova_audio","link":"https:\/\/anhourwithamanager.com\/podcast\/audio\/chatbots-vs-humans-redefining-customer-service-in-the-digital-age\/","title":{"rendered":"Chatbots vs. Humans: Redefining Customer Service in the Digital Age &#8211; Mandisa Makubalo and Rene Zuleta"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3539\" class=\"elementor elementor-3539\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3071d67 e-flex e-con-boxed e-con e-parent\" data-id=\"3071d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba36399 elementor-widget elementor-widget-heading\" data-id=\"ba36399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chatbots vs. Humans: Redefining Customer Service in the Digital Age - Mandisa Makubalo and Rene Zuleta<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad74bc elementor-widget elementor-widget-text-editor\" data-id=\"0ad74bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"xgmjVLxjqfcXK5BV_XyN\" style=\"text-align: center;\"><span style=\"color: #000000;\">In this episode, our guests Mandisa Makubalo and Rene Zuleta shared valuable insights on the evolving role of AI-driven chatbots alongside the irreplaceable human touch in customer service. Learn how businesses can strike the perfect balance to enhance customer experiences.<\/span><\/div><div class=\"xgmjVLxjqfcXK5BV_XyN\" style=\"text-align: center;\"><p class=\"e-9640-text encore-text-body-medium encore-internal-color-text-subdued umouqjSkMUbvF4I_Xz6r\" data-encore-id=\"text\"><span style=\"color: #000000;\">A must-listen for professionals, entrepreneurs, CX experts, and business leaders looking to stay ahead in the digital age.<\/span><\/p><\/div><div class=\"xgmjVLxjqfcXK5BV_XyN\"><br \/><p class=\"e-9640-text encore-text-body-medium encore-internal-color-text-subdued umouqjSkMUbvF4I_Xz6r\" style=\"text-align: center;\" data-encore-id=\"text\"><span style=\"color: #000000;\">Tune in for valuable insights to help reshape how you review AI in your organization or systems!<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9762c8e elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9762c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/open.spotify.com\/episode\/7hmnpdpDjrVxMFnqElvb5G?si=f1234632adef4571&#038;nd=1&#038;dlsi=f7527e0fe6c047df\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-spotify\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.1 8 0 119.1 0 256s111.1 248 248 248 248-111.1 248-248S384.9 8 248 8zm100.7 364.9c-4.2 0-6.8-1.3-10.7-3.6-62.4-37.6-135-39.2-206.7-24.5-3.9 1-9 2.6-11.9 2.6-9.7 0-15.8-7.7-15.8-15.8 0-10.3 6.1-15.2 13.6-16.8 81.9-18.1 165.6-16.5 237 26.2 6.1 3.9 9.7 7.4 9.7 16.5s-7.1 15.4-15.2 15.4zm26.9-65.6c-5.2 0-8.7-2.3-12.3-4.2-62.5-37-155.7-51.9-238.6-29.4-4.8 1.3-7.4 2.6-11.9 2.6-10.7 0-19.4-8.7-19.4-19.4s5.2-17.8 15.5-20.7c27.8-7.8 56.2-13.6 97.8-13.6 64.9 0 127.6 16.1 177 45.5 8.1 4.8 11.3 11 11.3 19.7-.1 10.8-8.5 19.5-19.4 19.5zm31-76.2c-5.2 0-8.4-1.3-12.9-3.9-71.2-42.5-198.5-52.7-280.9-29.7-3.6 1-8.1 2.6-12.9 2.6-13.2 0-23.3-10.3-23.3-23.6 0-13.6 8.4-21.3 17.4-23.9 35.2-10.3 74.6-15.2 117.5-15.2 73 0 149.5 15.2 205.4 47.8 7.8 4.5 12.9 10.7 12.9 22.6 0 13.6-11 23.3-23.2 23.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Spotify<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/ahwam-podcast\/id1702639060?i=1000673607632\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-apple\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M318.7 268.7c-.2-36.7 16.4-64.4 50-84.8-18.8-26.9-47.2-41.7-84.7-44.6-35.5-2.8-74.3 20.7-88.5 20.7-15 0-49.4-19.7-76.4-19.7C63.3 141.2 4 184.8 4 273.5q0 39.3 14.4 81.2c12.8 36.7 59 126.7 107.2 125.2 25.2-.6 43-17.9 75.8-17.9 31.8 0 48.3 17.9 76.4 17.9 48.6-.7 90.4-82.5 102.6-119.3-65.2-30.7-61.7-90-61.7-91.9zm-56.6-164.2c27.3-32.4 24.8-61.9 24-72.5-24.1 1.4-52 16.4-67.9 34.9-17.5 19.8-27.8 44.3-25.6 71.9 26.1 2 49.9-11.4 69.5-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Apple Podcast<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chatbots vs. Humans: Redefining Customer Service in the Digital Age &#8211; Mandisa Makubalo and Rene Zuleta In this episode, our guests Mandisa Makubalo and Rene Zuleta shared valuable insights on the evolving role of AI-driven chatbots alongside the irreplaceable human touch in customer service. Learn how businesses can strike the perfect balance to enhance customer [&hellip;]<\/p>\n","protected":false},"featured_media":5064,"comment_status":"open","ping_status":"closed","template":"","category_audio":[42],"season_audio":[51],"tag_audio":[37,40],"class_list":["post-3539","ova_audio","type-ova_audio","status-publish","has-post-thumbnail","hentry","category_audio-multiple-media","season_audio-season-2","tag_audio-learning","tag_audio-marketing"],"_links":{"self":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio\/3539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio"}],"about":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/types\/ova_audio"}],"replies":[{"embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/comments?post=3539"}],"version-history":[{"count":5,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio\/3539\/revisions"}],"predecessor-version":[{"id":5196,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/ova_audio\/3539\/revisions\/5196"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/media\/5064"}],"wp:attachment":[{"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/media?parent=3539"}],"wp:term":[{"taxonomy":"category_audio","embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/category_audio?post=3539"},{"taxonomy":"season_audio","embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/season_audio?post=3539"},{"taxonomy":"tag_audio","embeddable":true,"href":"https:\/\/anhourwithamanager.com\/podcast\/wp-json\/wp\/v2\/tag_audio?post=3539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}